Frequently asked questions

We process orders within 1-2 days and ship orders through Canada Post via regular mail. You should receive your order in five days or less. Shipping is free within Canada.

Your shipment will arrive in a plain box with no indication as to the nature of the product.

Please contact your insurance company before purchasing the alarm to find out. Most insurance companies will require a prescription from a medical doctor before purchase, so watch out for this. Bedwetting alarms are a very well established treatment for bedwetting, which your physician should be familiar with. However, if this is not the case you can refer him/her to LINK. The HCPC code (US) is S8270.

Bedwetting alarms are a very well established first-line treatment for bedwetting. They have been recommended by physicians for several decades. Numerous, published studies prove that this treatment cures bedwetting in 50-90% of cases. Treatment guidelines often provide a good summary of the evidence. For example, The National Clinical Guideline Centre in the UK published a 945 page document on the treatment of bedwetting in 2010 LINK.
The evidence is not considered specific to any particular alarm type, or brand of alarm. The principles used to treat bedwetting with a bedwetting alarm are general and not different from one alarm to another. Hence, the specific alarm used in any study is often not even mentioned. The DryMaker® alarm may have been used in a study, but this is not known to us. The situation would be similar for other bedwetting alarm brands.

We follow all practices set forth both by the FDA and Health Canada regulations to ensure a safe and effective product for our customers. Over 100,000 units of this device have been sold worldwide.

DryMaker®, with the distributor Lundstrom Medical Innovation, has an establishment licence in Canada. Our bedwetting alarm is also registered with the FDA by the manufacturer Shenzhen Modo Technology Co. Ltd., (licence no. 301223L069). However, DryMaker® with the distributor Lundstrom Medical Innovation, has not yet applied for an establishment licence in the U.S. Hence, we are currently not selling the device with our instructions (labelling) in the U.S.

The DryMaker® uses two CR2025 coin cell batteries. Use a small Phillips-head screwdriver to remove the screw on the battery cover. Replace with two CR2025 batteries, both inserted with the + (text) side up.

The battery life is very dependent on how often the alarm is used and how long it sounds before getting turned off. If the alarm is only sounding for a few minutes per night then you should expect the batteries to last for months. However, if the alarm sounds several times per night or is left on by mistake, the battery life is much shorter. We recommend testing the alarm before usage each night.
Also, the batteries can drain if the alarm is in storage for an extended period of time. For this reason, the batteries that you first get with your device “out of the box” can have a much shorter life than expected. We are doing our best to avoid this, but it may still happen. If you do receive a unit that has dead batteries please contact us and we will send you another set of batteries for free.

Clip the sensor to the underwear where you expect the first drops of urine. Pull the lever up to open the clip, and secure the clip to the underwear by pushing the lever back down.


For boys, fasten the clip on the underwear overlap. For girls, pinch together a bit of material on the outside front of the underwear. Your child should wear snug-fitting, cotton underwear, not boxer style or synthetic material.

We discourage diaper use when using the alarm. Instead, we recommend using a waterproof mattress cover.

We discourage diaper use when using the alarm. Instead, we recommend using a waterproof mattress cover. Diapers can make a child less motivated to get up during the night as wetness is less noticeable and uncomfortable.

If you insist on using diapers, clip the sensor to a pair of cotton underwear worn underneath the diapers. Stop using diapers if they prevent the alarm from being triggered by wetting.

No! There is not enough power in the device for this.

To our knowledge, there has never been any serious incident with a corded bedwetting alarm throughout decades of use. To avoid any potential incident, the cord should still always be run under a shirt or other upper body clothing.

We are happy to answer any questions via email at service@drymaker.com. Just send us your question or concern and we will provide a timely and thorough response. First, please do look at the information on this site, as it is very complete and you will likely find your answer. If you prefer, we can also easily set up a time for a phone conversation.

Many potential problems with the alarm can be easily solved by visiting our troubleshooting section (LINK). In rare cases, the unit can become defective within the first year of purchase and without any fault of our customers. Within one year of the purchase, we will exchange such faulty units for a new unit under the conditions outlined below.

  • With few exceptions, we require the faulty unit to be sent back to us. We want to identify and address any problems with the device. Getting the faulty device back gives us a much better opportunity to do so. We will usually send the new unit right away but we will charge you if we do not have the faulty unit back after three weeks.
  • At our discretion, we do not replace units that have been subject to misuse such as exposure to moisture (alarm unit).
  • If the problem appears to be related to the sensor and/or the cord, we may instead send you a new sensor free of charge.
  • If the device is not working 100% when first received, we may first send you a new set of batteries.

If you have already tried the troubleshooting tips and are still having problems then you may submit a warranty request by just using our contact form.

We accept returns only of unused merchandise as long as it is in its original sealed package. If you are having an issue with the alarm please visit our troubleshooting section for more information.

This can happen due to dead or low batteries. Unfortunately, batteries can drain if the alarm is in storage for an extended period of time. We are doing our best to avoid this, but it may happen occasionally. If you receive a unit that has defective batteries please contact us and we will send you another set of batteries for free

The clip is very sensitive to moisture and the smallest drop of water can set off the alarm. Even dried urine can potentially lead to some electric current.

Try this. Close the clip so you can hear the beeping. Then, while the unit is still beeping, open the clip and run it under water for several seconds to completely rinse it off. With the unit still beeping and the clip still open, firmly shake the clip to remove all of the water. Continue shaking it until the unit shuts off. It should then be ready to use again.

If the unit still continues to sound, it could be caused by urine build-up in the back of the clip. Pull the cord apart to stop the sound (make sure the arrows on both sides of the connection align before doing this). Then, dip an old toothbrush in some rubbing alcohol to saturate it and use it to clean the inside of the clip. Do this while the clip is open and try to get as far back into the clip as you can. Dry the sensor by shaking it, or by using a hair dryer. Reconnect the cord to see if this solves the issue. If not, the sensor and/or cord may be defective. Contact us at service@drymaker.com and we will send you a new sensor.

This can be an early indication that the batteries are low. In rare cases, this can happen in a brand new device if it has been in storage for an extended period. If you receive a unit that has defective batteries please contact us and we will send you another set of batteries for free.

Once you replace the batteries you can expect the alarm to run for several months as long as the unit is not left on for long periods. Use a small Phillips-head screwdriver to remove the screw on the battery cover. Replace with two CR2025 batteries, both inserted with the + (text) side up.

First of all, it is important to distinguish between a child who has always wet the bed, and one who just started recently. The latter is far less common, about 10% of cases, but since it can indicate a change in medical status you should see a physician.

If your child has always wet the bed at night, this is called primary nocturnal enuresis. This seldom has a specific cause and is usually just regarded as a delay in normal maturation. A number of theories and contributing factors have been studied. Learn More

Bedwetting is very common but the numbers vary widely between different studies. However, it is safe to conclude that there is significant prevalence of bedwetting among school age children. As many as 20% of five-year-olds wet their beds. Up to this age, children will outgrow bedwetting quickly and without any intervention. As children get older (ages six and up) bedwetting is still common, but it takes much longer to outgrow the condition and chances decrease significantly that bedwetting will just “disappear” without treatment.

Bedwetting is more common in boys. However, girls who still wet the bed after age 7-8 tend to outgrow the condition a bit slower. In the teens, the difference is not as large. Learn More

Good news! Your child will eventually outgrow bedwetting. This will happen on its own without any treatment. The problem is that it can take a very long time, and no one can tell you how long this will continue for your child. This is particularly the case for children ages six and up. The spontaneous remission rate for bedwetting is approximately 15% per year. To put this in perspective, the risk that a seven-year-old bedwetter will still be a bedwetter at age 12 is almost 50%. Five years is a very long time for a school-aged child to live with bedwetting. Some children will unfortunately continue to wet their beds for an even longer time. About 1% of 20-year-olds still wet their beds.

In a study from Hong-Kong of over 8000 people (2004, Yeung et al.), 2% of adults aged 16-40 years still had bedwetting. Unlike bedwetting in early childhood, this remained relatively unchanged with increasing age. These bedwetters also tended to have more frequent episodes. At this age, bedwetting has more serious social and psychological effects.

Children who wet their beds every night take a much longer time to stop bedwetting than children who wet less than three times per week (Chung et al 2005).

Although some children may start wetting their beds after an episode of emotional stress, psychological problems are not usually responsible for bedwetting. Examples of stressful situations that can trigger bedwetting, even after being dry for more than six months, include a new sibling in the family, the death of a family member, changing schools etc. This type of wetting usually resolves when the stress passes.

It is important to distinguish between children who have always wet their beds and those who just started recently. The latter is far less common, about 10% of cases, but since it can indicate a change in medical status you should see a physician.

For the vast majority of children who have always wet their beds, there is rarely an underlying medical cause. Instead, bedwetting is simply due to a delay in normal maturation. It will eventually go away on its own.

The problem is that this is a very slow process after age six, especially for children who wet their beds every night. After age six, only about 15% will outgrow the condition each year. The risk that a seven-year-old bedwetter will still be a bedwetter at age 12 is almost 50%. Five years is a very long time for a school-aged child to live with bedwetting. Ask a seven-year-old bedwetter and his/her parent this question:

”Would you rather try to cure your bedwetting now, which usually takes 60 days using a bedwetting alarm or to have another 1800 days of bedwetting before it stops on its own.” 

Understanding the emotional impact that bedwetting has on your child is very important. A child’s happiness and self-esteem are often negatively impacted. If bedwetting becomes an issue for your child, seeking treatment is highly recommended. Learn More

Yes! Whether you decide on treatment or not, we recommend the following guidelines to help lessen emotional impacts:

• Remind your child that bedwetting is not his or her fault.

• Let your child know that lots of kids have the same problem.

• Let your child know if you or anyone in the family also had this issue growing up.

• Avoid any anger, frustration, blame, or punishment.

• Be supportive and patient.

• Maintain a low-key attitude after wetting episodes.

• Provide praise and encouragement for all successes and efforts.

• Put a stop to any teasing by siblings.

Learn about how bedwetting can affect your child and family

Generally, yes, but it is usually not enough to solve the problem. Bladder emptying means that it takes longer for the bladder to fill up again. This could be helpful to some children.

Fluid restriction in the evening is suggested during treatment with alarms since it helps push potential wetting later into the night when most children are a bit easier to wake up. It is however not clear if this helps or not.

Do not restrict fluid intake during the day. Drinking too much in the evening can be the result of drinking too little during the day. Guidelines suggest a minimum of 6-8, 8 oz (240 ml) glasses of fluid per day for children ages six and over, but this can vary depending on size, activity level, etc.

Waking your child to go to the bathroom is called “lifting” because they are often not really awake and have to be carried to the toilet. This may help a bit since it then takes time for the bladder to fill up again.

In theory, during treatment with alarms, “lifting” may help to push wetting later into the night when most children are a bit easier to wake up. However, since we don’t know how well this works, we don’t routinely suggest it. If you feel that it helps, you should continue. The important thing is to be consistent. Either you should be “lifting” every night, or not at all. A regular routine helps treatment with bedwetting alarms.

A bedwetting alarm is a moisture-sensing training device that helps children overcome bedwetting. The device reinforces the body’s own signals and will eventually teach a child to wake up before accidents happen.
Learn More

The success of a bedwetting alarm is much more dependent on a child’s motivation than on his/her age. Does the child want to be dry? Is the child able to follow the instructions and wake up as soon as possible?

That said, we generally do not recommend usage for children younger than six. First, bedwetting is still very common at this age— about 20% of five-year-olds wet their beds. Many of these children will stop wetting on their own, within a year. Second, children younger than six are usually not yet particularly concerned about their bedwetting.

There are always exceptions. If your child is very concerned at age five and also highly motivated, there is no reason not to treat with a bedwetting alarm. Here are some signs that your child might be ready for treatment.

• Your child doesn’t like being wet in the morning.
• Your child doesn’t want to wear Pull-Ups anymore.
• Your child tells you he or she wants to be dry at night.
• Your child doesn’t want to go on sleepovers or camp because of bedwetting concerns.

Many factors influence how long it will take for your child to become dry. Unfortunately, this is impossible to predict in advance. The average is about 2 months but we want to prepare you for the possibility that it may take up to 3-4 months for complete dryness. However, some children will only need a couple of weeks.

The child’s age does not seem to be a factor in predicting how long it will take to achieve dryness. Regardless of age, a child who is relatively easy to wake up when the alarm sounds tends to respond quicker. The effectiveness of a bedwetting alarm is greatly increased if your child is motivated and able to wake up quickly and fully after each episode. Also, the alarm needs to be used consistently, every night over several weeks.

 

We do not know your physician and his or her reasons for not mentioning bedwetting alarm treatment. However, we do know that bedwetting is viewed as “trivial” and as a non-medical condition by some physicians. These physicians will simply reassure parents that there is nothing medically “wrong”, and that children will outgrow the condition.

Unfortunately, there is a tendency to overlook just how long it can take to outgrow bedwetting, and some physicians don’t understand the true struggles of a bedwetter and his/her family. Furthermore, many family doctors have little training in bedwetting, and even less in bedwetting alarms. As a result, the awareness of bedwetting alarms and how to use them is often low.

Consider asking for a referral to a pediatrician who has more time set aside for each appointment and is generally more knowledgeable about bedwetting.

Bedwetting is very common, but seldom directly caused by a medical condition. Instead, it is considered a normal delay in development. Children who wet their beds are almost always “normal” in every other way. In rare cases, bedwetting can have an underlying cause and only a physician can properly exclude any serious medical condition. We always recommend seeing your doctor if you are worried.
We know that most families never seek medical advice for bedwetting. Therefore we are providing you with a list of common questions a physician is likely to ask. The answers may help you assess your child’s situation. This is not a complete list, nor does it in any way replace your physician’s advice. Our recommendation is always to visit your doctor.

List

Is your child otherwise healthy?

Whether this question is asked or not, it will always be forefront in a physician’s mind. General illness can affect many things, including bedwetting.

Has your child always been bedwetting?

If your child has always wet the bed, with no period of resolution, it is unlikely that bedwetting is caused by an infection or that it was triggered by any particular medical event. This is the most common type of bedwetting called primary enuresis, which usually does not have a specific cause.

If on the other hand, your child stopped wetting the bed for months and then suddenly started again, this is called secondary enuresis and can sometimes be attributed to a stressful life event. It is usually short-lived in duration. However, sudden onset can also indicate a change in medical status, which should be investigated further.

How often is the bed wet?

If your child wets the bed every single night, bedwetting is likely to continue for a long time. On the other hand, if your child is only wetting the bed periodically this could be a sign that he/she is starting to outgrow the condition. This is a good thing!

When at night does the bedwetting occur, does it happen more than once, and how much urine comes each time?

Typically, bedwetters have a large wetting in the first few hours of sleep. If instead there is a variable amount of urine, often more than once at night, this may indicate a more complex condition. A physician would then likely ask questions about daytime symptoms (see below).

How are you handling the situation?

If you are showing signs of anger and frustration, this is a warning. A physician will try to ensure that anger is not directed at the child who can’t do anything about his or her bedwetting. If you are at your “wits end” this would make most physicians more inclined to suggest treatment.

How is your child handling the situation?

If your child is truly not bothered by bedwetting there is no reason to treat. If on the other hand, bedwetting is impacting your child emotionally and/or your child wants treatment, then treatment is recommended. If your child is shy and lacks confidence, this is further reason to address bedwetting.

Does your child have any daytime symptoms?

Some daytime symptoms may indicate other causes of bedwetting. If you answer yes to any of the following questions, we more strongly recommend seeing a physician.

Does your child sometimes wet his/her underwear during the day?

Does your child often rush to the washroom with an inability to hold?

Does your child go to the washroom more often than other children?

The bladder of a bedwetter may be smaller than normal because it is “twitchy”. This means that it starts to contract earlier than normal and before it is completely full—thus, the bladder cannot hold as much urine as it should. This condition is often called overactive bladder. It is common in adults but also happens in children.

In some children, this may be caused by preoccupation with activities, such as being busy at school or playing games. Evidence of this can be ‘holding’ postures like leg crossing, squatting or pressing the heels into the bottom area. Ensuring that the child has regular, relaxed, timed toilet visits throughout the day, plus good fluid intake during daytime can help reduce or eliminate the symptoms. Pharmacological treatments may also be an option. It is always recommended that you seek guidance from a physician.

Does your child have a hard time urinating (straining), pain when urinating, a stop and go pattern, or is there a bit of leaking all the time?

This may indicate a more serious issue that should be investigated, possibly by a specialist.

Does your child have constipation?

The definition of constipation varies, but there is general agreement that it can affect bedwetting. A full bowel presses down on the bladder, making it smaller and less able to hold enough urine.

How much does your child drink during the day? What type of drinks? Any drinks at night?

If your child is consuming drinks with caffeine, particularly in the evening, this can affect bedwetting.

These questions are also asked to ascertain if the amount of liquid consumed is normal and whether there has been a recent change in drinking habits. Ingesting large amounts of fluids and/or a sudden increase in consumption, especially at night, can indicate a more serious medical problem that should be investigated. A physician may take a urine sample.

Does your child’s urine smell unusually bad or have a different color?

This may indicate a medical problem that needs further investigation.

Has your child had any urinary tract infections in the past?

Repeat urinary tract infections should be investigated further.

Many models of alarms are available, but all include a moisture sensor that triggers an alarm when it detects urine.

For decades, the two basic types of bedwetting alarms have been a bell and pad, and a body-worn device. The bell and pad is a sheet with a moisture sensor that is put on the bed. This pad is connected to an alarm that resides by the child’s head. The body-worn type consists of a sensor that is put into the underwear where wetting is expected and connected to an alarm attached to the child (DryMaker® is this type of alarm). There are now also wireless alarms.

The basic principle for treatment is the same for all types of alarms, and no type is more effective or safer than another. Instead, it is a matter of user preference and cost considerations. DryMaker® is reliable and affordable. It is also easy to use, comfortable, and discrete. The armband helps to make the vibration more detectable, to better wake up your child.